Returns & Exchanges

Oye Guru Pvt Ltd adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
Your purchase may be eligible for exchange as per below criteria:

• Oye Guru Pvt Ltd are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
• Incase of any defects receives return request, needs to be generated within 24 hours of delivery

REFUND POLICY

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for 365 days from the date of issue and can be redeemed in your next purchase

GENERAL TERMS & CONDITIONS

• Orders once confirmed, cannot be cancelled/amended.
• Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until   our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.